Technical Support Contacts
This page explains who to contact for portal access, machine-related support, sales coordination, and general assistance concerning the Vital Cryo backoffice.
Support scope
The Vital Cryo Portal is a manufacturer-managed backoffice environment used to administer machine records, commissioning data, software releases, support tickets, alarms, user access, and other operational information related to Vital Cryo devices.
Technical issues affecting portal access, account authentication, machine commissioning, software release management, telemetry, alarms, or backoffice data should be directed to the manufacturer first. Commercial and appointment-related requests may also be handled by the distributor listed on this page.
When to contact the manufacturer
- You cannot access the portal, reset your password, or verify your account.
- You need assistance with machine provisioning, software releases, or device assignment.
- You need help interpreting machine status, telemetry, alarms, or portal data.
- You want to report a technical malfunction or submit a support escalation.
When to contact the distributor
- You need commercial information, local coordination, or booking support.
- You need practical assistance arranging service interactions in the local market.
- You want help being routed to the correct commercial or operational contact.
Information to include in a request
- Your full name, company name, and contact details.
- The machine serial number or portal account email involved.
- A short description of the issue, including time, symptoms, and urgency.
- Any screenshots, error messages, or relevant ticket references.